• FAQ
  • Q:Are you manufacturer or trading company?

    A:We are leading manufacturer of thermal printer including receipt printer, label printer and mobile printer with 19 years experience, factory located in Zhuhai City, Guangdong province

  • Q: Can you do OEM/ODM

    A: Yes, we can do your brand on printer or drivers/Tools, customize package or printer design. Contact us for more details

  • Q: How is the repaired rate

    A: Under strict quality control, defective rate is about 0.3%

  • Q: How about the Warranty

    A: 12 months warranty, some spare parts will be offered for urgency per 100pcs

  • Q: What about the after-sale service

    A: Beside 12 months warranty, we will offer lifelong technical consultation
    We will reply in time for the problem, giving technical support online

  • Q: What about delivery time

    A: Samples order within 3 working days, bulk quantity within 5-10 days

  • Q: What is printer defective rate?

    A: Less than 0.3%

  • Q: What is the Warranty for your printers?

    A: We support 12 months for all of our ZYWELL products.

  • Q: What’s your main product line?

    A: Specialized in Receipt printers, Label Printers, Mobile Printers, Panel printers, Kiosk printer, Dot Matrix Printer , Bluetooth printers.

  • Q: If the goods are damaged, what can we do ?

    A: 1% FOC parts dispatched with shipment. When it is damaged, you can replace it directly.

  • FAQ


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