FAQ

ZYWELL thermal printer and pos printer manufacturer supplier in China for more than 20 years.

In a complex supply chain, why is choosing the ZYWELL "Source Factory" your optimal solution?

Refuse the layered markups of middlemen and connect directly to the 6,000m² intelligent manufacturing core!

2026 01 12

Q：Are you manufacturer or trading company?

A：We are leading manufacturer of thermal printer including receipt printer, label printer and mobile printer with 19 years experience, factory located in Zhuhai City, Guangdong province

2025 04 27

Q: Can you do OEM/ODM

A: Yes, we can do your brand on printer or drivers/Tools, customize package or printer design. Contact us for more details

2025 04 27

Q: How is the repaired rate

A: Under strict quality control, defective rate is about 0.3%

2025 04 27

Q: How about the Warranty

A: 12 months warranty, some spare parts will be offered for urgency per 100pcs

2025 04 27

Q: What about the after-sale service

A: Beside 12 months warranty, we will offer lifelong technical consultationWe will reply in time for the problem, giving technical support online

2025 04 27

Q: What about delivery time

A: Samples order within 3 working days, bulk quantity within 5-10 days

2025 04 27

Q: What is printer defective rate?

A: Less than 0.3%

2025 04 27

Q: What is the Warranty for your printers?

A: We support 12 months for all of our ZYWELL products.

2025 04 27

Q: What’s your main product line?

A: Specialized in Receipt printers, Label Printers, Mobile Printers, Panel printers, Kiosk printer, Dot Matrix Printer , Bluetooth printers.

2025 04 27

Q: If the goods are damaged, what can we do ?

A: 1% FOC parts dispatched with shipment. When it is damaged, you can replace it directly.

2025 04 27

Control panel lights are off

Reason: The power cord is incorrectly inserted.Method: Check the power cord is correctly inserted into printer, power adapter, and power socket or not. Check if the printer is powered on.

2025 04 27

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Zhuhai zywell is a printer manufacturer and comprehensive high-tech enterprise integrating POS printer design, research and development, production, sales and service.