FAQ

ZYWELL thermal printer and pos printer manufacturer supplier in China for more than 20 years.

The lights is working, but the printer doesn' t print

Method 1: Check whether the self-test is normal. If not, please contact the dealer or technical service personnel;Method: If the self-test is normal, check the connection of the data cable. Make sure the data cable is properly connected between the printer and the computer. The data transfer settings between the printer and the computer need to be consistent.

2025 04 27

Printer' s cutter is stuck

Method 1: Power off and restart.Method 2: The device on the cutter print head can be returned to the original position.

2025 04 27

Serial garbled

Reason: Printer and computer baud rates do not matchMethod: keep the device and printer baud rate consistent1.Print the self-test page to confirm the printer baud rate, please check "serial config”2.Change the serial port baud rate of the computer: control panel - view devices and printers - right click on the printer - printer properties - port - configure the port - modify the baud rate - apply - OK.

2025 04 27

USB garbled

Reason: Driver installation error.Method: Install the driver on the USB flash drive, or contact the dealer or technical service personnel.

2025 04 27

Printer jam

Reason: The paper outlet is blocked and the paper is not running smoothly.Method: Please clear the obstacles of the paper outlet.

2025 04 27

Network port connection error

Method 1: Check if the network cable is connected correctly.Method 2: Gateway error: Check the self-test information on the self-test page, whether the IP is the same as the computer' s gateway, if different, use "Printer Test" to set the settings to open the printer's DHCP.Method 3: IP conflict: modify the printer IP address: use "PrinterTest" to set, connect the printer-NEW IP-input IP-set New IP.

2025 04 27

The printing font is blurry

Reason: 1. Low printing density 2. Poor paper roll quality 3. The life of the print head is approaching to end.Method 1: Modify the print density: use "Printer Test" to set, connect the printer - advanced - Density set - enter the density value (the larger the value, the higher the density value) - click set;Method 2: Replace the paper roll;Method 3: Replace the print head.

2025 04 27

The printer cannot work normally

Reason: The printer was set up incorrectly.Method: Restore factory settings; Operation guide: Turn off the power of the printer - press the "FEED" button - turn on the power at the same time - when the ERROR LED light and the PAPER LED flash twice at the same time, release the "FEED" button and hear a beep to restore Factory successfully.

2025 04 27

Incomplete printing

Reason: Paper setting is incorrect,Method: Check the paper setting size.

2025 04 27

The cutter can cut the paper, but the incision is not flat and there are serrations

Reason: The paper feed reel is not installed in placeMethod: Remove the scroll on the cover and reinstall it

2025 04 27

The language in the code page cannot be printed

Reason: The printer turns on Chinese modeMethod: Turn off the Chinese mode: use "Printer Test" to set, connect the printer - Advanced - DIP Setting - Chinese mode select "NO" - click Setting

2025 04 27

The driver cannot be installed, indicating that the VC runtime framework is missing

Reason: The runtime lack of the computer operating systemMethod: Install the VC runtime framework runtime.

2025 04 27

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