FAQ

ZYWELL thermal printer and pos printer manufacturer supplier in China for more than 20 years.

Q: How is the repaired rate

A: Under strict quality control, defective rate is about 0.3%

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Q: How about the Warranty

A: 12 months warranty, some spare parts will be offered for urgency per 100pcs

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Q: What about the after-sale service

A: Beside 12 months warranty, we will offer lifelong technical consultationWe will reply in time for the problem, giving technical support online

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Q: What about delivery time

A: Samples order within 3 working days, bulk quantity within 5-10 days

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Q: What is printer defective rate?

A: Less than 0.3%

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Q: What is the Warranty for your printers?

A: We support 12 months for all of our ZYWELL products.

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Q: What’s your main product line?

A: Specialized in Receipt printers, Label Printers, Mobile Printers, Panel printers, Kiosk printer, Dot Matrix Printer , Bluetooth printers.

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Q: If the goods are damaged, what can we do ?

A: 1% FOC parts dispatched with shipment. When it is damaged, you can replace it directly.

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Control panel lights are off

Reason: The power cord is incorrectly inserted.Method: Check the power cord is correctly inserted into printer, power adapter, and power socket or not. Check if the printer is powered on.

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The lights is working, but the printer doesn' t print

Method 1: Check whether the self-test is normal. If not, please contact the dealer or technical service personnel;Method: If the self-test is normal, check the connection of the data cable. Make sure the data cable is properly connected between the printer and the computer. The data transfer settings between the printer and the computer need to be consistent.

2025 04 27

Printer' s cutter is stuck

Method 1: Power off and restart.Method 2: The device on the cutter print head can be returned to the original position.

2025 04 27

Serial garbled

Reason: Printer and computer baud rates do not matchMethod: keep the device and printer baud rate consistent1.Print the self-test page to confirm the printer baud rate, please check "serial config”2.Change the serial port baud rate of the computer: control panel - view devices and printers - right click on the printer - printer properties - port - configure the port - modify the baud rate - apply - OK.

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ZYWELL

Zhuhai zywell is a printer manufacturer and comprehensive high-tech enterprise integrating POS printer design, research and development, production, sales and service.