FAQ

ZYWELL thermal printer and pos printer manufacturer supplier in China for more than 20 years.

Printer' s cutter is stuck

Method 1: Power off and restart.Method 2: The device on the cutter print head can be returned to the original position.

2025 04 27

Serial garbled

Reason: Printer and computer baud rates do not matchMethod: keep the device and printer baud rate consistent1.Print the self-test page to confirm the printer baud rate, please check "serial config”2.Change the serial port baud rate of the computer: control panel - view devices and printers - right click on the printer - printer properties - port - configure the port - modify the baud rate - apply - OK.

2025 04 27

USB garbled

Reason: Driver installation error.Method: Install the driver on the USB flash drive, or contact the dealer or technical service personnel.

2025 04 27

Printer jam

Reason: The paper outlet is blocked and the paper is not running smoothly.Method: Please clear the obstacles of the paper outlet.

2025 04 27

Network port connection error

Method 1: Check if the network cable is connected correctly.Method 2: Gateway error: Check the self-test information on the self-test page, whether the IP is the same as the computer' s gateway, if different, use "Printer Test" to set the settings to open the printer's DHCP.Method 3: IP conflict: modify the printer IP address: use "PrinterTest" to set, connect the printer-NEW IP-input IP-set New IP.

2025 04 27

The printing font is blurry

Reason: 1. Low printing density 2. Poor paper roll quality 3. The life of the print head is approaching to end.Method 1: Modify the print density: use "Printer Test" to set, connect the printer - advanced - Density set - enter the density value (the larger the value, the higher the density value) - click set;Method 2: Replace the paper roll;Method 3: Replace the print head.

2025 04 27

The printer cannot work normally

Reason: The printer was set up incorrectly.Method: Restore factory settings; Operation guide: Turn off the power of the printer - press the "FEED" button - turn on the power at the same time - when the ERROR LED light and the PAPER LED flash twice at the same time, release the "FEED" button and hear a beep to restore Factory successfully.

2025 04 27

Incomplete printing

Reason: Paper setting is incorrect,Method: Check the paper setting size.

2025 04 27

The cutter can cut the paper, but the incision is not flat and there are serrations

Reason: The paper feed reel is not installed in placeMethod: Remove the scroll on the cover and reinstall it

2025 04 27

The language in the code page cannot be printed

Reason: The printer turns on Chinese modeMethod: Turn off the Chinese mode: use "Printer Test" to set, connect the printer - Advanced - DIP Setting - Chinese mode select "NO" - click Setting

2025 04 27

The driver cannot be installed, indicating that the VC runtime framework is missing

Reason: The runtime lack of the computer operating systemMethod: Install the VC runtime framework runtime.

2025 04 27

The cutter cuts the paper in advance in front of the last line

Reason: The ticket length setting is too shortMethod: reset ticket length in the driver

2025 04 27

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Zhuhai zywell is a printer manufacturer and comprehensive high-tech enterprise integrating POS printer design, research and development, production, sales and service.